Support Ticket Information

To help us diagnose your issue quickly, please include:

For GPS device issues:

• Device ID (IMEI or vehicle/asset label)
• Time when the issue occurred
• When the device last reported correctly
• What data is missing (location, CAN, etc.)
• LED status (blinking, solid, off)
• For self‑installed devices: did you try a hard reset?

For platform/software issues:

• Your system username
• Section where the issue occurs
• Device used (PC, Android, iPhone)
• Browser used (Chrome, Edge, Firefox)

Providing complete details helps us resolve your issue faster.